Aqq99 Privacy Policy – Our Commitment to Protecting Your Information

1 What information we collect

We collect the following information when you create an account and use our services on aqq99. We follow a data minimisation principle at all times — meaning only the information necessary to provide our services is collected.

2 Why & How Your Information Is Used

Aqq99 uses collected data solely for specific, lawful, and transparent purposes. The primary reasons your information is used are:

• Account management: Your information is used to create, verify, and secure your account. Device data is analysed to ensure login security.
• Payment Processing: Financial information is required to process deposit and withdrawal transactions. Transaction data is monitored to comply with AML (Anti-Money Laundering) regulations.
• Customer Support: Relevant information is shared with the support team to help resolve your issues quickly.
• Responsible Gaming: Your gaming behaviour is analysed to identify signs of problem gambling, and support is offered where needed.
• Fraud Prevention: Data is analysed to protect account security and detect fraudulent activity.
• Legal obligations: Certain data must be retained to meet the requirements of licensing authorities and government regulatory bodies.
• Platform Development: Anonymous usage statistics are analyzed to improve the user experience.

3 How Long Is Data Retained

Aqq99 does not retain your data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements:

• Account information: For the duration the account is active, and for 5 years after closure (due to legal obligations).
• Financial transaction records: Must be retained for a minimum of 5 years in accordance with AML regulations.
• Verification Documents: Up to 7 years after account closure.
• Gaming Logs: For the duration the account is active, and for 3 years after closure.
• Communication Records: Support tickets and chat records are retained for 2 years.
• Cookies & Technical Information: In most cases, deleted at the end of the session or within a maximum of 1 year.

Once the designated retention period expires, your data is securely deleted or permanently anonymized.

4 Data Sharing with Third Parties

Aqq99 may share limited information with trusted third parties under specific circumstances. Any such sharing is always governed by strict confidentiality agreements:

• Payment Processor: Necessary information is shared with payment services such as bKash, Nagad, and Rocket to process transactions.
• Identity Verification Provider: Information may be shared with approved verification agencies as part of the KYC process.
• Regulatory Authority: Information may need to be provided to satisfy legal requests from licensing bodies and government authorities.
• Law enforcement agencies: Specific information may be disclosed when required by a court order or as part of an investigation.
• Technology Partners: Limited data is shared with cloud service providers and security firms to keep the platform running smoothly.

5 Cookies & Tracking Technologies

Aqq99 uses cookies and similar technologies to enhance your browsing experience and ensure the platform functions properly. We use the following types of cookies:

• Essential cookies: These cookies are essential for maintaining your login session, ensuring security, and enabling core functionality. Disabling them will prevent the platform from working properly.
• Functional Cookies: These cookies remember your preferred language, display settings, and other personalised preferences.
• Analytics Cookies: Anonymous statistics are collected to understand how the website is being used. This data helps improve the platform.
• Security Cookies: Used to detect fraudulent activity and protect account security.

You can disable analytical and functional cookies through your browser settings. However, disabling essential cookies may cause issues when logging into your account.

6 Your Privacy Rights

As an aqq99 user, you have the following rights, which you can exercise at any time:

• Right to Access: You can submit a request to find out what personal information aqq99 holds about you.
• Right to Rectification: You may submit a request to correct any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data where no legal obligation requires its retention.
• Right to Restrict Data Processing: You may request that we stop using your data for specific purposes.
• Right to Data Portability: You can request a copy of your data in a structured, portable format.
• Right to object: You may object to the processing of your data for specific purposes.

To exercise any of these rights, email us at [email protected]. We will endeavour to respond within 30 days.

7 Security Measures

Aqq99 follows the highest industry security standards to protect your data. Our technical and administrative safeguards include:

• TLS/SSL encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): 2FA can be enabled to add an extra layer of security to your account.
• Regular Security Audits: Regular penetration testing and security assessments are conducted by third-party specialist teams.
• Access controls: Only authorized personnel may access specific data. All access is logged and monitored.
• Data Backup: Regularly encrypted backups are maintained to protect against data loss.
• Firewall & Intrusion Detection: Advanced network security measures detect and prevent unauthorised access attempts.

8 Children's Privacy

Aqq99 is an adults-only platform. No one under the age of 18 is permitted to use aqq99. We do not knowingly collect any information from minors.

If we become aware that any information belonging to a minor has entered our system, that data will be deleted immediately and the associated account will be closed.

If parents believe their child has created an account on aqq99, please contact us at [email protected].

9 Privacy Policy Updates

Aqq99 may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notification will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes will be considered acceptance of the updated privacy policy. We recommend visiting this page regularly to stay informed.

10 Get in Touch

If you have any questions, concerns, or complaints about our privacy policy, please get in touch. Our privacy team is ready to assist you in Bangla.

We typically respond within 24–48 hours. For urgent privacy concerns, reaching out via live chat will get you a faster resolution.